The process involves currency exchange rates, credit card fees and other administrative expenses. CoSport Chief Executive Alan Dizdarevic says his company does not turn a profit on ticket sales, making its money instead on high-end packages that include hotel rooms and hospitality events.
The fees that his customers want back, he said, have already been spent on buying and processing tickets. The New Jersey-based company contends the Japanese should refund fees because they made the decision to ban outsiders. Tokyo officials will refund face value for all tickets sold internationally but have pushed back against reimbursing fees they neither collected nor received. The U. CoSport, which operates in several countries, claims it could not find suitable coverage in the U.
Over the years, his company has faced complaints about fees, availability of choice seats during the lottery process, and inefficiency in delivering tickets. Customers say that, in this instance, shifting terms and conditions have left them confused about amounts and schedules for refunds. Some people wonder why CoSport has not been as accommodating as other companies during the pandemic. Adrian Gonzalez is back. An aspiring Olympian, too. As soon as sale dates and purchase locations are announced, we will announce them on this page.
Pay when you check out. Free cancellations too Need tips on where to stay? Or rent an unlimited data pocket wifi router See my comprehensive Packing List For Japan Compare airline flight prices and timings for the best Japan flight deals.
If you are no longer able to attend, you will be refunded. If for any reason the Games can no longer secure your place say, if the event you have tickets to is being moved to a smaller venue , your tickets will be refunded.
For questions about any of the above, reach out to the authorized ticket seller you purchased from. Chicago and Dallas are looking comparable to New York. Prices are anywhere from two to four times what they would normally be. The events debuting at the Tokyo Games are sport climbing, surfing, skateboarding, and karate, with baseball and softball returning for the first time since Beijing in These debuts join perennial crowd-pleasers like gymnastics, swimming, and track — the three sports that were the most watched in the U.
A total of 33 sports made the cut for inclusion in the Games this year. Finding a hotel for the Olympics is complicated. While Tokyo teems with great hotels we love— 38 of them , in fact—booking is tough for the Olympics. The IOC puts holds on many rooms for official accommodations, and others are reserved as part of those big-money ticket packages or by tour operators. The Shangri-La Hotel Tokyo , however, still has rooms, and the team there recommends contacting the hotel directly instead of booking online.
Counterfeit or altered cards must not be used. When the Applicant breaches any of these conditions, Tokyo reserves the absolute right to refuse the Ticket orders or void any Tickets purchased in breach of such condition.
If a Ticket purchase procedure is not completed by the date designated by Tokyo , or if a purchase procedure is completed but payment in full is not made by the payment deadline designated by Tokyo , the application for purchase of the relevant Tickets will become void and the Applicant will not be entitled to purchase the allocated Tickets, unless otherwise permitted by Tokyo In such instance, Tokyo will not be liable for any damage incurred by the Applicant or a third party arising therefrom.
Further, Tokyo reserves the right to restrict the Applicant from using the services for purchasing Tickets provided by Tokyo and to refuse any further use of the services or applications for Tickets. In addition to the face value of the Tickets, the Applicant shall be responsible for paying any fees payable for any transaction with Tokyo for the processing, payment and delivery of the relevant Tickets, including, without limitation, convenience store payment commission, issuance charge, and delivery charge.
Tokyo will, at its sole discretion, designate the seats or spaces for viewing the Session to the Purchaser, based on the category of the Tickets purchased. The Purchaser is not permitted to specify specific seats or request changes to the seats or spaces once they have been designated. Tokyo shall endeavour to have Tickets for seats booked under one 1 Ticket Application Form be allocated adjacent to one another, wherever possible. Article 18 Delivery of Tickets. Tokyo will issue Tickets to the Purchaser once the Tickets have been allocated and completion of payment in full is confirmed by Tokyo Tokyo reserves the right to withhold issuance of the Tickets until Tokyo confirms the completion of payment in full for the applied-for Tickets.
At the time of the Ticket purchase procedure, the Purchaser shall select the desired method for receiving the Tickets from among the following options. Further, Tokyo may restrict or separately designate another method or methods to receive the Tickets, as necessary:. Regardless of the form of the Tickets, no duplicates or copies of the Tickets may be handed over to any other Person.
If the Purchaser hands over any duplicate or copy of any Ticket to any other Person, this shall constitute a breach of the Terms and Conditions and Tokyo may void all of the Tickets purchased by such Purchaser without refund. Please note that post office boxes or similar are not acceptable addresses for the delivery of Tickets. Tickets will be delivered to the relevant address by the carrier appointed by Tokyo The Purchaser may change the delivery address during a certain period as determined by Tokyo A signature or personal seal may be required upon receiving delivery of the Tickets.
Even if the Tickets in hard-copy form have not been received, the issuance fee and the delivery fee paid for the Tickets shall not be refunded. Tokyo will not be liable for any failure or delay of receipt of the Tickets that is not attributable to Tokyo Article Changes to Delivery of Tickets.
In connection with the countermeasures against COVID infection, in order to secure sufficient time to issue the Tickets by the Games, the delivery of the Tickets will all be home print Tickets as set forth in Article Mobile Tickets via the electronic ticketing service is no longer available. Ticket Purchasers who selected to have Tickets issued in hard-copy form during the Ticket purchase procedure will need to receive the Tickets by way of home print Tickets, as set forth in the preceding paragraph, in order to view a Session.
Tickets in hard copy form will be mailed to the Ticket Purchaser after the Games as souvenirs. These Tickets will be delivered by the carrier appointed by Tokyo to the address specified by the Purchaser. If the Tickets have not been received, regardless of the reason of failure of delivery such as due to the delivery address being unknown or a failure to receive the Tickets at the time of delivery , those Tickets will not be redelivered.
Notwithstanding whether Tickets in hard copy form have been delivered, the issuance charge and delivery charge that have already been paid for the Tickets will not be subject to refunds.
In addition to as set forth in the preceding two paragraphs, Articles The provisions of this Article apply with respect to the Tickets purchased on the Tokyo Ticketing Website. Article 19 User and Holder Responsibility.
Holders have responsibility for all Tickets in their possession. Removing any part of, altering or defacing a Ticket may result in entry to a Venue being refused. Tokyo shall not be liable for and shall not provide compensation for any lost, stolen, forgotten or damaged Tickets or for damages arising out of any use by a third party of any Ticket information including QR codes or account information of a TOKYO ID.
After the Tickets are sold, the Holder may not make a request to Tokyo for a refund for the Tickets, unless a refund is to be made pursuant to Article 40 of these terms and conditions or Tokyo is otherwise obligated to make a refund under applicable law. Any and all information that the User provides to Tokyo in relation to purchasing and using Tickets must be true and accurate.
The contact information that the User provides to Tokyo must be reachable by Tokyo Users who have changed their contact information, such as address, name, telephone number and e-mail address, must immediately notify Tokyo of the updated contact information by a method to be designated by Tokyo Tokyo will not be liable for any inconvenience or damage caused to the User due to failure to timely notify Tokyo of any such change. Article 21 Ticket Price. Ticket prices are inclusive of all taxes including consumption tax but exclusive of any fees as provided for in Article 16 of these terms and conditions including, but not limited to, convenience store payment commission, issuance charge, and delivery charge.
An ATR may choose to implement limits on how many Tickets an Applicant may apply for, and to determine the purchase, distribution and payment methods for the Tickets. If there is any discrepancy between the purchase terms and conditions for Users which may be put in place by an ATR and those under the Terms and Conditions, the provisions in the Terms and Conditions shall prevail.
An ATR may, at its sole discretion, refuse to sell Tickets to any Person who attempts to circumvent or does not intend to adhere to any purchase rules or restrictions put in place by the ATR. An ATR is obligated to refuse the sale of Tickets to any Person who it believes plans to distribute or offer any Ticket for resale other than in accordance with the Terms and Conditions.
Any and all bank or other charges imposed on the Purchaser as a result of currency conversion or making payment with a payment card will be the sole responsibility of the Purchaser. An ATR may charge a reasonable per-ticket handling charge over and above the face value of the Ticket. The Holder acknowledges and accepts the risks and dangers inherent or involved in attending a Session, including without limitation the risks related to COVID infection or other infectious diseases transmission or exposure to heat conditions.
The Holder is responsible for the conduct of any accompanying children and for their compliance with the Terms and Conditions.
The Holder should make sure to access and enter the Venue before the start of the Session, by considering the time required for travel to the Venue and for the security inspection. Tokyo may reserve the right to restrict or delay the entry of the Holder to the Venue due to operational reasons such as where the previous Session runs behind schedule and Tokyo will not be responsible for any inconvenience caused to the Holder due to such restriction or delay, and Tickets will not be exchanged or refunded in any such event.
Article 25 Entry. In order to gain admission to a Venue or Session, the Holder will need to present a valid Ticket to the Venue staff upon entry. Article Compliance with the Prevention Guidelines. The Holder shall remain informed and aware of such guidelines and instructions before entering the Venue.
In such event, no refund will be provided to the Holder or the Purchaser. Article 27 No Re-entry. Viewing Venue Rules.
Article 29 Presentation of Valid Ticket. Holders must keep their Tickets on their person at all times while attending the Session and must present their Tickets for inspection upon request by a Tokyo employee, Venue staff member, police officer or other authorised person. Failure to present a Ticket may result in the Holder being asked to leave the Venue,. Any person who enter the Venue by using a Ticket obtained in breach of the Terms and Conditions will be asked to leave the Venue, and there may be instances where legal measures will be taken in relation thereto.
Tokyo may ask the Holder to leave the Venue and Session in the event such Holder does not comply with the guidelines or instructions referred to in paragraph 1 above, in particular the Prevention Guidelines, or in the event the Holder does not meet the requirements set forth in the Prevention Guidelines to attend the Session, including without limitation those related to wearing a face mask or social distancing.
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